Privacy Policy

Last updated: 11 October 2026

Genesis Digital (“Genesis Digital”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through genesisdigital.in, why we collect it, how we protect it and the choices you have. It is written to meet India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and, where they apply to you, other data protection laws such as the EU and UK GDPR and Kenya’s Data Protection Act, 2019.

1. Who we are

Genesis Digital provides travel content operations, smart tourism technology and digital visitor experiences for travel platforms, hospitality brands and tourism organizations. For any privacy question or request, contact us at info@genesisdigital.in.

2. Information we collect

Information you give us. When you send an enquiry through our contact form we collect your full name, company name, business email, country, phone number (optional), the service you are interested in, your budget range (optional) and your project description. If you email us or message us on WhatsApp, we receive the details you choose to share.

Information collected automatically. Like most websites, our hosting and security systems record technical data such as your IP address, browser type, the pages you request and the date and time of each request. We use this only to keep the website secure and working.

Analytics, only with your consent: if you accept analytics in our cookie banner, Google Analytics records how you use the website (pages viewed, time on page, approximate city or country, device, browser and how you arrived). We do not use advertising pixels or remarketing, and we do not collect sensitive personal information through this website.

3. How we use your information

• To respond to your enquiry, discuss your project and prepare proposals
• To communicate with you about an engagement you have started with us
• To understand how the website is used and improve it (analytics, only with your consent)
• To protect the website against spam, fraud and attacks
• To meet legal, tax and regulatory obligations

We do not sell, rent or trade your personal information, and we do not use it for automated decision-making or profiling.

4. Legal basis

We process enquiry information on the basis of your consent, which you give by ticking the consent box on our contact form, and to take steps you request before entering into a contract. We process analytics data only on the basis of your consent given in the cookie banner. We process technical data for our legitimate interest in keeping the website secure. You can withdraw your consent at any time by emailing us; this does not affect processing that took place before you withdrew it.

5. Who we share information with

We share personal information only with service providers that help us run this website and our business, and only as far as they need it:

• Website hosting provider, which stores the website and its data
• Email service provider, which delivers enquiry notifications to our team
• Wordfence (Defiant Inc.), our website security service, which processes IP addresses to block malicious traffic
• Google Analytics (Google LLC), only if you accept analytics cookies, to measure website usage
• Google Fonts (Google LLC), which serves the fonts on our pages and receives your IP address when a page loads
• WhatsApp (Meta Platforms), only if you choose to contact us through the WhatsApp button; WhatsApp’s own privacy policy then applies

We may also disclose information where the law requires it, or to protect our rights, our users or the public.

6. International transfers

Some of the providers above may process data outside your country, including outside India. Where this happens, we rely on the safeguards those providers offer and transfer data only as permitted by applicable law.

7. Cookies

We use Google Analytics cookies only if you accept them in our cookie banner; until then, analytics runs with storage denied and sets no cookies. We store your banner choice in your browser so we don’t ask again. Strictly necessary cookies are used only when an administrator logs in to manage the website. We do not use advertising or tracking cookies. Full details, including how to change your choice, are in our Cookie Policy.

8. How long we keep information

We keep enquiry information for up to 30 days after our last contact with you, unless you become a client, in which case we keep it for as long as the engagement requires, or unless a longer period is required by law (for example, for tax or accounting records). After that period we delete it. Security logs are kept for a short period and then deleted automatically. Google Analytics data is retained according to the retention setting of our Analytics account.

9. How we protect information

The website uses encrypted connections (HTTPS), a security firewall, spam protection on the contact form and restricted administrator access. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information and will notify you and the relevant authorities of a personal data breach where the law requires it.

10. Your rights

Depending on where you live, you have the right to:

• Access the personal information we hold about you and know how it is used
• Correct, complete or update inaccurate information
• Have your information erased when it is no longer needed
• Withdraw consent you have given
• Object to or restrict certain processing, and receive your data in a portable format (where GDPR applies)
• Nominate another person to exercise your rights in case of death or incapacity (under the DPDP Act)
• Lodge a complaint with your data protection authority, including the Data Protection Board of India

To exercise any of these rights, email info@genesisdigital.in. We will respond within 30 days and may ask you to confirm your identity first.

11. Grievances

If you have a concern about how we handle your personal information, please contact our Grievance Officer, Aravind, at info@genesisdigital.in with the subject line “Privacy grievance”. We will acknowledge your complaint promptly and work to resolve it. If you are not satisfied with our response, you may escalate it to the Data Protection Board of India or your local data protection authority.

12. Children

This website is intended for businesses and professionals. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us information, contact us and we will delete it.

13. Links to other websites

Our website links to other websites, such as WhatsApp. We are not responsible for their privacy practices, so please read their policies before sharing information with them.

14. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. Significant changes will be highlighted on this page.

15. Contact us

Genesis Digital
Hubballi (Hubli), Karnataka, India
Grievance Officer: Aravind
Email: info@genesisdigital.in